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    Financial Services

    Financial Services


    Specialized Financial Services are evolving in a dynamic and competitive environment. Factoring, consumer credit, leasing, ..different services to provide and serve the financing of households and companies.

    1. Innovation et Digitalisation
    • Shift from a product-oriented model to a customer-oriented model
    • Offer new services developed internally or via partnerships
    • Exploitation and analysis of customer data (golden source development, data science)
    • Digitalization of the customer journey
    • Optimal and sustainable exploitation of the new technological situation
    2. Operational efficiency and cost optimization
    • Partnerships / acquisitions: pooling of know-how and assets
    • Internationalization: consolidation / selection of markets & products
    • Process optimization and cost reduction
    • Performance measurement and management (formalization of SLAs)
    • Outsourcing, implementation of Shared Services Centers or exploitation of Group synergies
    3. Risks, Data and Compliance
    • Security and confidentiality of customer data (GDPR…)
    • Reduction of operational and credit risks (Anacredit…)
    • Transparency towards the customer (VUC…)
    • Reliability of controls and reporting (BCBS 239, IFRS…)


    Our consultants have a wide range of skills to assist you in meeting your objectives and managing your projects

    • Offer and customer journey: optimization of customer journey, customer relationship transformation (acquisition, new services…), partnership and evolution of service offers
    • Organization and process: definition of Target Operating Model, Process optimization, implementation of KPIs to monitor performance
    • Change Management: structuring and implementation of the change management component of transformation projects, acculturation and mobilization of employees on the new working methods and organizational models
    • Regulatory: regulatory watch, analysis of regulatory impacts, management of compliance projects (regulatory reporting, compliance with standards, etc.)
    • IT, innovation and digitalization: digitization of Front to Back processes, APIsation and evolution of tools, controls and workflows automation
    • Data: Data Office structuring (organization, roles and responsibilities), data dictionary set up, GDPR implementation (data register, data protection and use charter,…)

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