{"id":3288,"date":"2019-05-01T17:19:50","date_gmt":"2019-05-01T15:19:50","guid":{"rendered":"https:\/\/www.aurexia.com\/?p=3288"},"modified":"2023-03-28T19:42:15","modified_gmt":"2023-03-28T17:42:15","slug":"retail-banking","status":"publish","type":"post","link":"https:\/\/www.aurexia.com\/fr\/retail-banking\/","title":{"rendered":"Banque de D\u00e9tail"},"content":{"rendered":"

VOS ENJEUX<\/h3>\r\n

La banque de d\u00e9tail est confront\u00e9e \u00e0 de nouveaux d\u00e9fis avec le \u00abd\u00e9sabonnement\u00bb des clients, la concurrence des N\u00e9o-banques, les pressions r\u00e9glementaires croissantes concernant la protection des clients et l’arriv\u00e9e de nouvelles solutions innovantes\/digitales. Les clients s’attendent \u00e0 ce que leurs banques les soutiennent dans les moments cl\u00e9s de leur vie, ce qui implique la mise en place d’une relation de confiance son conseiller. L’exp\u00e9rience client et les grilles tarifaires sont \u00e9galement strat\u00e9giques pour conqu\u00e9rir et fid\u00e9liser des clients. Les gestionnaires de patrimoine doivent faire face \u00e0 un contexte difficile caract\u00e9ris\u00e9 par des taux bas, une charge r\u00e9glementaire croissante, une concurrence f\u00e9roce et des exigences importantes des clients.<\/p>\r\n

Vos principaux enjeux :<\/p>\r\n\r\n

    \r\n \t
  1. Personnaliser les services et le conseil via un CRM multicanal bas\u00e9 sur la segmentation de la client\u00e8le<\/li>\r\n \t
  2. Am\u00e9liorer la connaissance de la client\u00e8le entre les march\u00e9s Entreprise, des particuliers et de la banque priv\u00e9e<\/li>\r\n \t
  3. Former, accompagner et fournir des outils aux commerciaux pour r\u00e9pondre au mieux aux attentes de la client\u00e8le<\/li>\r\n \t
  4. Optimiser le parcours client avec des interfaces intelligentes pour les conseillers et la relation client<\/li>\r\n \t
  5. Comprendre, analyser et exploiter les donn\u00e9es client en tirant parti du Big Data<\/li>\r\n \t
  6. Revoir les mod\u00e8les de distribution (physique versus virtuel)<\/li>\r\n \t
  7. G\u00e9rer l’impact de la r\u00e9glementation sur le mod\u00e8le op\u00e9rationnel et le m\u00e9tier<\/li>\r\n<\/ol>\r\n

    NOTRE EXPERTISE<\/h3>\r\nNos consultants travaillent au coeur de ces transformations et sont l\u00e0 pour vous aider \u00e0 faire face \u00e0 ces enjeux. Notre expertise se construit au travers de diff\u00e9rents domaines dont voici quelques exemples :\r\n
      \r\n \t
    1. Business <\/strong>: Accompagner les Directions Marketing et de Distribution avec des d\u00e9fis tels que la segmentation client, la pertinence des produits et services, la gouvernance, la communication; Concevoir des solutions innovantes\/digitales et des cas d’usage pour l’\u00e9volution du m\u00e9tier<\/li>\r\n \t
    2. Accompagner\/g\u00e9rer la convergence des plateformes<\/li>\r\n \t
    3. Processus <\/strong>: D\u00e9finir le nouveau Target Operating Model (mod\u00e8le op\u00e9rationnel), revoir les processus, r\u00e9aliser les migrations syst\u00e8mes (Core Banking) et la conduite du changement<\/li>\r\n \t
    4. R\u00e9glementaire<\/strong> : MIF2, GDPR, PRIIPS, IDD, etc.<\/li>\r\n \t
    5. Digital <\/strong>: Exploiter les Fintech IA pour r\u00e9aliser de la Data intelligence et assister le parcours client<\/li>\r\n<\/ol>\r\n \r\n\r\n\r\n\r\n \r\n\r\n","protected":false},"excerpt":{"rendered":"

      VOS ENJEUX La banque de d\u00e9tail est confront\u00e9e \u00e0 de nouveaux d\u00e9fis avec le \u00abd\u00e9sabonnement\u00bb des clients, la concurrence des N\u00e9o-banques, les pressions r\u00e9glementaires croissantes concernant la protection des clients et l’arriv\u00e9e de nouvelles solutions innovantes\/digitales. Les clients s’attendent \u00e0 ce que leurs banques les soutiennent dans les moments cl\u00e9s de leur vie, ce qui […]<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[77,116],"tags":[],"class_list":["post-3288","post","type-post","status-publish","format-standard","hentry","category-expertise-fr","category-expertise-theme-4-fr"],"acf":[],"yoast_head":"\nBanque de D\u00e9tail - Aurexia<\/title>\n<meta name=\"description\" content=\"Les assets servicers renforcent leur coeur d'activit\u00e9 tout en investissant dans des offres \u00e0 valeur ajout\u00e9e et dans des opportunit\u00e9s digitales\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aurexia.com\/fr\/retail-banking\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Banque de D\u00e9tail - 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